Unsupportive to frontline workers - Recensione dipendente - Customer Service Representative presso Nav

- Management rarely listens to feedback from frontline workers, and concerns about workload or process improvements are often dismissed or ignored. - Customer service employees are consistently overworked, with unrealistic expectations and increasing workloads for a basic role. - There is very little opportunity for advancement or professional growth within the customer service department; promotions and development are extremely limited. - Company events and perks are typically reserved for salaried or higher-level employees, while customer service staff are frequently excluded and made to feel undervalued. - Recognition for hard work is minimal, and appreciation is rarely shown to those handling the most challenging customer interactions. - Communication from leadership is often unclear, and changes to policies or expectations are implemented without proper explanation or support.