Vantaggi
Travel industry was fun to be involved in and I met some amazing people that I am excited to stay connected with in the future
Svantaggi
I came into this role starry-eyed and hoping for a fruitful career that was so exciting to me, I ignored a lot of red flags for too long and I think there are a lot of people still at the company in that same boat (hopeless romantics if you will) The lack of focus on the customer and employee experience is appalling. Books of business were constantly shifting materially (not just 1 or 2 here and there) as well as role responsibilities. Customer Success (now "Account Management") absorbed technical support, launch, renewals and upsells during my time there. This was for customers with dedicated CSMs, not the scaled group. I was asked several times to lie to my customers or threaten them into providing information for leadership. I still cringe at this. Time off was never time off, there were no coverage plans in place at all and PTO was not encouraged. This was not isolated to Customer Success, I routinely saw this across Product, Travel Ops, Fin Ops and of course, Sales. I can only describe the leadership as people that pushed a fear-based culture. If you are vocal, creative, innovative and express any opinions, do not come here. I've never worked anywhere that I felt like I couldn't be myself until Navan / TripActions, which was just heartbreaking.