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Management made it unbearable - Recensione dipendente - Boutique Coffee Specialist presso Nespresso

2,0

2 lug 2023

Boutique coffee specialist

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

The job itself isn't difficult and you have many supports from Team Leads and fellow Coffee Specialists. You work toward a goal (ABV - Average Basket Value), however, everyone has to do well in order to get a decent bonus. This forces a team mentality and kindness among specialists. Those that are caddy or unkind get pushed out pretty quickly. Bonus is usually the size of your average pay check, you get one every quarter. You also get a monthly credit to buy products, coffee, accessories or machines with. You get a free machine when you start, too.

Svantaggi

Company will take your bonus and coffee credit if you quit before receiving. Management - Manager and Assistant Manager - are paid and treated differently from Team Leads and below, this creates a rift between you and them. Management will treat you like a robot, even when you do well, it will never be good enough. If you reach goals, they will ask you "what could you do more/better?" They expect ABV to maintain high and to never dip. They also expect your life to not affect you at work or your schedule. Management will tell you to quit if you can't fit in these boxes.

Risposta di Nespresso

Hello Colleague, Thank you for your feedback and for recognizing our efforts in building strong relationships among the employees, based on kindness, support and mutual undersanding. We are also glad that you enjoy different perks we provide at Nespresso, such as free coffee machine, various bonuses and incentives. Regarding the cons you outlined, it is disappointing to read your comments specifically connected to the management structure, as we invest a lot in our leaders and employee’s development, so they can work well together and achieve what they aspire in their careers. Ensuring safety and wellbeing of our people is our main priority, and it’s very upsetting to know you felt burnt out and mistreated. Please, feel free to reach your local HR team regarding this situation. Wishing you continued success at Nespresso. Thank you.

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5,0

5 giu 2026

Senior coffee specialist

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Great people and great benefits

Svantaggi

Hard to move up positions

Risposta di Nespresso

Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.

3,0

25 giu 2026

Senior boutique specialist

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

- Nice coworkers - Organized workplace

Svantaggi

- Boring - Public facing nonsense

Risposta di Nespresso

Hello, Thank you for taking the time to share your feedback. We are glad to hear that you appreciated your coworkers and the organized work environment during your time at Nespresso. We will take your feedback into consideration as we continue to enhance our workplace and support a positive employee experience. We wish you all the best in your future endeavors. Thank you.

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Management made it unbearable - Recensione dipendente - Boutique Coffee Specialist presso Nespresso

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