Friendly and flexible staff. Even the larger department I was a part of were very easy to get a hold of for when I had questions. They will hold you accountable, but as long as you're making an honest effort, you will be treated with understanding and offered reasonable support.
Svantaggi
Sometimes my emails would get lost, and I'd have to reach out to people in person. Thankfully, it was usually easy to get a hold of people.