Vantaggi
NYPL is an amazing cultural institution, with a rich history. The current leadership seems to understand the need to simultaneously preserve that history, while also adapting to shifting needs in the community, and the culture at large.
Svantaggi
While there is vision, there seems to be a lack of understanding and motivation to implement the incremental, step-by-step processes needed to actually enact change. Planning meetings were chaotic and unproductive. And worse, sometimes only for show. There was pressure to pursue projects the organization had no actual interest in, simply to demonstrate the organization's willingness to be political and appease local leaders. There was also a very disappointing culture of mediocrity. Managers seemed to want to preserve non-functional systems simply because they didn't want to bother understanding problems and implementing solutions. There was also a profound lack of understanding of basic data collection and reporting concepts, to an embarrassing degree.