Worst Company I have ever worked for - Recensione dipendente - Tier I Support presso Nextiva

1,0
13 lug 2012
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The compnay have some cool coffee machines, nice recreational onsite like pool table, Xbox and ping pong

Svantaggi

While working for nextiva I never received breaks or lunches on time or not at all while working for the company. With not getting breaks or lunches hurt my health which my manager seemed to not care. Also the tech leads in the support department need to learn how to manage people without being snotty about what they know compared to what you know. Team leads acted like they didn't care to help fellow workers under them. Also Nextiva has no escalation from a tier 1 to a tier 2 which is ridiculous in a business. The turnaround rate I heard from other employees is High so that says something about a company. Also while working for the company I never had a opportunity to play pool, ping pong, or xbox because I never received breaks or lunches to do such activites. Which would help relax at work instead of being stressed all the time

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Risposta di Nextiva
11y
Hi there, Thank you for taking a moment to share your experience with Nextiva. We genuinely look for feedback that helps us improve and innovate. Always hearing great news feels good, but responses like yours help us identify where we need to do better. To answer some of your concerns, we believe that first call resolution is in the customer's best interest. We believe getting the necessary support as quickly as possible is a happier experience than "jumping" up levels of support. We agree with you that we can always be improving as leaders, today and in the future. We are currently considering how we can offer better on-going leadership training to support our managers. Thank you for your feedback.

Esplora altre recensioni su Nextiva

5,0
8 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

Svantaggi

Nothing I can think of

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Risposta di Nextiva
3w
This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
1,0
1 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Some people are nice to work with

Svantaggi

Culture of personality, not competency or meritocracy. Prepare for hysteria-inducing layers of upper management inadequacy and to be fired during a personal crisis as a karmic reward for loyalty to their unethical ways of operating - they have a pattern of firing people during health crises, family death, and other traumatic periods of their life to some of their most competent and capable employees. Do yourself a favor and google “Nextiva lawsuits” for just a peek into some of their standard operating procedures - and that’s just a small peek behind the curtain. Working here felt like a stain on my reputation and moral compass. They make asks of their employees that put them in compromising legal situations and management hides behind them when Goldman Sachs looks for fresh blood to let. They have a bleak moral compass and ineptitude in business strategy to boot - wouldn’t recommend joining this “winning” team to anyone unless they’re trying to flame out and waste years of their life trying to operate in a broken machine. Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem. It makes me laugh thinking of their egos and how clueless and laughable they really are. It’s like a couple of kids got lucky building a business and the coat and top hat is falling off revealing 3 little kids stacked on each other’s shoulders while they demand respect without earning it.

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