Excellent - Recensione dipendente - Customer Service Representative presso ORNL FCU

People before profits Caring leaders Involved leaders

Do not have any cons

Pay…well depends on who you are and if you are part of the ‘mean girls’ club Remote work-oh again, depends on who you work for

Leadership constantly promotes a “people first” and community-focused culture, but internally the experience feels very different. The environment has become extremely toxic and cliquish, with advancement often appearing tied more to fitting into the inner circle (or hiring from their previous company, which was a national joke only a few years ago) than actual talent or experience. Many leaders either came from the same previous company or have spent their entire careers here, and it shows in their delusional perspective on the current workforce. Executive positions continue to multiply while the employees actually carrying the workload are underpaid, overworked, and burned out. Everything is treated as a top priority, creating a constant high-pressure environment that is unsustainable. The company also heavily pushes employees to leave positive reviews and engagement online, which feels more focused on protecting the brand image than addressing the real concerns employees experience internally. The disconnect between public image and day-to-day culture is hard to ignore. Trust in upper management continues to decline. This company was a great place to work, but now leadership doesn’t value employees as much as the public optics, flashy new (exorbitant and costly)branches, and protecting themselves from each other.