Seems great on the surface but isn't so great apart from the pay - Recensione dipendente - Sales Assistant presso OX Tools

2,0
1 feb 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The majority of people are lovely to work with on a personal level The pay is great and we usually get a bonus once a month Food and drinks are provided The office has great facilities

Svantaggi

There are a lot of changes happening, the culture was very friendly when I started but is becoming more cold and corporate Lots of office politics, favouritism and nepotism People who have been there years get away with murder and there are different rules depending on who you are Gossiping and being nasty behind people's backs, especially from supervisor and office manager in front of other employees Very little training, you learn by making mistakes and being corrected. It would often be someone waving at you and speaking over you while you were on the phone to customers, which made it really difficult to learn Staff taking time off for burn out or mental health

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Risposta di OX Tools
3y
It is good to hear that the majority of people you have worked with share the OX Tools commitment to provide a positive working environment and that you have appreciated the great pay, bonus, and other benefits we provide. We strive to create a friendly culture and ensure all employees have the opportunity to learn and develop their skills. I am very sorry to hear you have not experienced this on a consistent basis. We welcome the feedback and will certainly take the opportunity to reinforce the expectations of all employees to demonstrate the company values and behaviours.

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5,0
13 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There is endless opportunity to grow and advance your career if you are willing to put in the work! The culture is friendly and has a great team vibe.

Svantaggi

Smaller company in this industry so things can change very quickly but management always navigates the changes well.

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Risposta di OX Tools
2mo
Thank you for sharing your experience and for your continued contribution over the past few years. We’re delighted to hear your feedback on the opportunities for growth and the strong team environment. Creating a place where people can develop, contribute and feel part of a collaborative, high-performing team is a key focus for us. As we continue to grow, we’re committed to supporting our teams through change while maintaining the energy, ownership and team spirit that make OX a great place to build a career. We appreciate your feedback and thank you for being such an important part of our journey.
1,0
7 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working on the design and engineering of consumer products. Free lunch every Wednesday. Superficially very nice building with leaking sewer gasses in the first floor restrooms, several unheated rooms, non-functional automatic doors, broken elevator, and a leaking roof.

Svantaggi

(This is regarding the Rochester New York location.) Constant turnover. Low pay. No stability. Shifting priorities. Supposedly owned and managed by a kind of exclusionary religious group. After applying for a full time position listed at $60-80k salary, I worked for these guys for 7 months, 3 days a week at $30 an hour (roughly 2/3rds of what someone with my level of experience should have been earning), designing and engineering new products for the construction trades and 'mentoring' their other staff designers. I put up with this low pay in the hopes that they would hire me on full time which I was promised after my first month there. They are an international company with offices in Australia and England as well - these locations may have better management, but the US group is on its way down the drain.

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Risposta di OX Tools
2mo
Thank you for taking the time to share your experience. We’re pleased to hear your positive feedback on working across design and engineering and the products we develop. We’re sorry to hear that your experience did not meet expectations, particularly in relation to pay, stability, and your overall experience at the Rochester location. We recognise how important it is that our teams feel supported, fairly rewarded and have clarity on opportunities. We are focused on strengthening consistency across our locations, improving communication around opportunities and ensuring a more transparent and structured approach to pay and progression. We thank you for your time in providing feedback and wish you all the best for the future.
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