Really, it almost always comes down to communication. I know that’s broad and vague. But a lot of issues stem (at least from my position) from upper management delegating responsibilities that, quite frankly, make me really scratch my head. Whether it be something we have to do or something that is taken away. The decisions affect the workflow negatively. Also I was promised 4 weeks training when I was hired. Maybe got 4 days of training in before I took calls by myself. I’ve been in the department for a while now so I got the hang of mostly everything. My direct supervisor complements my work ethic, but that can only go so far.