Terrible Onboarding, No mature leadership, Too worried about managing up vs help new employees be successful - Recensione dipendente - Customer Success Manager presso Okta

1,0
21 feb 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Product. Thats it. Maybe weekly Company meetings. ONE manager on the East Coast recognized the need for addition in person training for CSM duties, but it was frowned upon in the other regions.

Svantaggi

Leadership is so worried about managing up, they are forgetting those that are onboarding in this Zoom culture. They are quick to judge and at that point you are in trouble. Women do NOT support women. Executive leadership is not understanding or knowledgeable about new teams, new employees and onboarding for new members. Immediate leadership does not follow the culture values of transparency, empowerment and more. In this remote culture, there is ZERO effort getting to know a person and how they can best perform. Many new people in the last six months I know are looking for other jobs as they just don't feel supported. Again, immediate leadership ONLY cares about managing up or bottom line vs onboarding new employees to part of the team. Other team mates are NOT encouraged to help new employees unless you happen to have the JOB of "buddy". No team, no leadership trust, no fun, no creativity. Terrible experience and place to work. Management would call me at 7:30 on a Friday night with half baked ideas - during my dinner with my family. Management routinely doesn't pay attention in 1:1 meetings - checking their SLACK, or phone and more. Worst experience I have ever had as a new employee. I feel bad for their customers. Huge changes in the product have been announced but for existing customers it may take one or two years to get updated.

Esplora altre recensioni su Okta

5,0
22 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Fantastic team and work life balance

Svantaggi

No contract renewal due to budget constraints

2,0
29 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great Benefits. Fantastic product. Company is scaling (or at least trying to).

Svantaggi

Management and company culture has grown toxic. Extremely political and dramatic. Specifically in sales, marketing, and the C-Suite. I wouldn’t recommend joining okta unless you are some type of director or above and also remote. SF just RTO’d and it’s been miserable.

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