Vantaggi
Only a few experienced people are left, and though they're willing to help, they're just as stuck as everyone else.
Svantaggi
The leadership team appears to believe they are fulfilling their responsibilities, while assuming others are simply staying at home and doing nothing. When employees raise legitimate customer concerns, they are often met with dismissive responses, such as being told to "suck it up" or that the customer is wrong. Many of the products are underperforming or not delivering on promised functionality, yet leadership's response is often to criticize employees and demand they "just do their job"—often while working from their own home gyms. Rather than offering support, leadership tends to resort to performance plans or suggests employees quit. Currently, very few reps are achieving more than 100% of quota. Customer churn is outpacing new client acquisition, and morale is suffering. Meanwhile, the CEO is notably absent and not visibly addressing these growing issues.