Felt overworked and unappreciated by management - Recensione dipendente - Dipendente anonimo presso Optimum

2,0
21 lug 2022
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Free/reduced internet services. 1 hour lunch with certain schedules Somewhat flexible shifts for students

Svantaggi

Too much mandatory overtime (2011-2017) that would count against you if you didn't show. Managers and supervisors not enough time to coach or train. HR only cared to save their own rear and didn't care for employees. Phone reps were treated as replaceable by management. Selling in every customer interactive department. It was difficult to sell in tech support. How can you sell if their service is already broken? Almost no cool down time in-between calls. back to back until an official break or lunch scheduled. Restroom breaks or 'personal' time extremely founded upon and I almost got written up for excessive use. Save your bladder until breaks, or don't drink any water on shift. Any time not on a call or that isn't pre-scheduled counts negatively on your report card.

Esplora altre recensioni su Optimum

5,0
14 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

flexible, fast-past, challenging but fun projects

Svantaggi

frequent organizational and structural changes, including layoffs

1,0
1 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Working from home is a nice perk

Svantaggi

Everything if i could give a 0 i would, the company cuts commission in half due to their billions of dollars debt and they make it the employees problem, treat the employees like trash, you get yelled at by your supervisor like they own you, you get treated like a slave, when you do good you're the best thing that's ever happened to them but when you're struggling which btw is their own fault, you are the worst thing that has ever happened, the company purposefully sends calls to departments they don't belong so they mess with your numbers, employees from departments overseas make the customer's life so impossible that good employees get treated like garbage by customers too, you can't win like EVERRR, you get hawked even by the higher ups like CEO level people on your calls when you're just a regular employee, they keep letting people go left and right, if you do bad you're gone but if you also do too good you're also gone, nobody is safe and you're told that constantly on a daily basis.

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