Needs a business model restructure - Recensione dipendente - Customer Service Representative presso Orkin

Great management team that genuinely wants you to succeed Solid training and support for new hires Lots of potential to advance within the company Lucrative pay structure once you build your customer base Strong brand name and trusted reputation

Leads can be slow at times, especially in certain seasons Long hours can be required to meet goals Some days are more unpredictable depending on the workload

Good pay, opportunities for sales depending on region

Orkin cares more about quantity over quality. If you care about doing a good job, don't work here. They will load your day up with tons of jobs and not enough time to do them (or do a good job anyways.) Management lives in their own bubble, and communicates poorly. I transfered to a new region and all services were a mess. Customers who have had Orkin for a year plus had homes still infested with pests. Prior techs hadn't cleaned any cobwebs, never cleaned webbing off siding or eaves. It was embarrassing. Commercial services weren't any better. I believe prior techs were just scanning stations and leaving. Orkin only cares if you punch through reports and collect money. If you also bring up customers that are being overcharged, management will never fix that either. Benefits also weren't great and quite expensive. Manager would also use slurs like the R-word despite knowing I had an autistic child. Just a gross place with gross values.