Decent starting point - Recensione dipendente - Technical Support presso OvationCXM

Learned about SAAS business and finanical services

Would have loved more time

Great job to start and get your foot in the door for technical support job Learn about some networking and you learn troubleshooting steps. Also, learn how to use a ticketing system. You work remotely which is a plus.

No set level of expectations. There are favorites. People can do what they want at the expense of their other coworkers. Nothing is done to people that have multiple offenses. They are not able to reward employee that actually do a great job and reward people who don't care to be there just want the paycheck. They also base their metrics on quantity and not quality which end turn ends up with people having to call in multiple times and leads to frustrations with the clients.