So toxic to work in. Management only care about money and disregard staff mental health. 1 hour a MONTH for ‘off the phone time’ which included training AND mental health time (i.e. therapy). Only allowed 5 minute comfort break after being abused on the phone and having a panic attack. Told to go straight back on phones after dealing with distressing calls. Absence/ sick policy is abhorrent. Management think you’re lying so will interrogate you when you phone in sick and try to get you to come in anyway by offering to change to a later shift. Got asked to prove a relative was unwell to be able to take time off. They will take your bonus away for a YEAR for having more than 4 occasions of absence in a year, regardless of how many days this equates to (i had 2 half days and 2 full days off). Got messed over trying to leave the company by being made to pay back holiday hours. Don’t ever work here - your mental health is so much more important!!
