Vantaggi
service users are good to work with, are accepting and fun.
Svantaggi
Everything, terrible pay, horrendous management who are controlling and break the law and company policies and rules. Complaints are never dealt with correctly. If you report management you end up on the fire line. If you report a staff member everyone will know , under qualified management and staff, hiring management who are unprofessional and who cannot provide the correct support to the service users or staff members. Constant threats of CQC involvement and micromanaging staff meetings which turn into a witch hunt. Staff members always sitting on their phones and ignoring service users, constantly reporting other staff members for irrelevant things, clicks throughout the whole staff team which lead to constantly bullying and staff screaming at each other. Constant money being taken, finance keys being taken home, medication being correctly stored and administered and accusations of abuse towards residents by support workers that are never taken seriously, staff members taking service users back to their private home addresses. Money hungry company who do not truly care for the individuals they charge to be mistreated by. Hire bums to fill seats and lack competence, this company Has put me off working in the care industry for life and if anyone cares for their mental state they would avoid this company. Other services run like a dream which is shame. Management are constantly in private meetings and support workers. Support workers listening to private conversations. Support workers sitting in residents flats discussing private matters and being unprofessional, support workers laying in bed with residents.