Vantaggi
At the time I was working the the call center there was a lot of overtime that was available. Also, the training I received was thorough and some of the best training I've had at any job. Dental benefits weren't that great and healthcare was average. They also offered PTO instead of "sick time" so if you wanted to take a day off to go to Cedar Point they encouraged it.
Svantaggi
Working in the call center was one of the most difficult jobs because they expect you to be perfect. You received point deductions on your scored calls for something as silly as sneezing. The job literally drains you, every call you have to make an "emotional connection" to the point where you want to poke your eyes out. Right before I left they made it a rule that you could not escalate your call to management, if you did you could get written up. Basically, no matter how many times the customer asked to speak with a manager you had to try your hardest to deescalate which 10 times our of 10 this made the customer even more mad. The worse thing about the entire company was the pay. You literally have to know everything about the company but you are paid scraps. Then my final year there I worked in sales, that is where the unrealistic expectations come to play. You can get 5 credit card applications but only 1 is approved and that is the only one that counts.