over worked, low salaries
over the years senior management had an inability to listen to those actually doing the work. But lately they seem to be getting better. But there is always the risk they will fall back into that trap.
Why?
because like most CROs the company is run from the top by clinical people with no knowledge of what is involved or required to handle or process data.
They have a history of listening to business development when making study related decisions, which is a huge mistake. But they are getting better....