This is not a Sales Development position, it is equivalent to a churn and burn call center. There is no strategy that is utilized. Your role as an SDR at Paychex is to manually send out marketing e-mails and make upwards of 60 cold calls a day.
In my time there, I never made a warm call. We were simply never given the tools, time, or training to effectively do what SDRs are supposed to do. It seemed like a waste of talent and potential for an SDR team to essentially do what NSS does with more "noise" to deal with.
It started off as a promising position that would allow for innovation in the lead generation aspect of the sales process. There was a large initial investment into training with no effective follow through from management. Paychex was trying to create a modern method of lead generation for MMS but, when faced with minor challenges, quickly reverted back to the old way of doing things which is simply more cold calls will equal more appointments. There is also a lot of micromanaging.
There are many other issues facing the SDR program at Paychex, truly too many to address in this review.
Only 20% of SDRs qualified for the commission plan.
A big morale turning point was there was an issue of a senior member of management telling all members of the SDR team that there would be another couple thousand dollars of ramp up commission. When this turned out to be false (the day we were supposed to get the ramp up), corporate took over 3 weeks to even address the issue and about a month to give the team an answer (there was never supposed to be more ramp up commission). It felt very disrespectful that it took so long to even be addressed.
