Workload is unmanageable and culture went downhill - Recensione dipendente - Transition Specialist Representative presso Paycom

1,0
1 ott 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Compensation, benefits, and PTO policies

Svantaggi

Workload is unmanageable, and upper management cares more about pulling badge swipe reports to see if you are in the office rather than actually worrying about staffing the appropriate headcount to manage the current workload. There is no possible way for TSR's to deliver quality implementations with how many accounts they have on their plate at once. They aren't even backfilling for all of the TSR's who are leaving. Clients are going to start leaving Paycom due to not having enough support

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Risposta di Paycom
8mo
We recognize the hard work and dedication that come with working in a client-facing role, and we appreciate the efforts of our team members who work to deliver world-class service every day. To support our employees in achieving this goal, we provide ongoing training and development opportunities and empower our leaders to provide personalized guidance and support. We’d like the opportunity to learn more about your experience and strongly encourage you to reach out to our team at hrmgmt@paycomonline.com.

Esplora altre recensioni su Paycom

5,0
25 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Get to meet new people every day, the environment and culture is amazing, and I am always welcomed wherever I go!

Svantaggi

Stressful getting the hang of things. Took a couple months. Very worth sticking around because there is great potential to move up.

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Risposta di Paycom
6d
We're proud of the welcoming, collaborative culture at Paycom, and it's great to see that come through in your day-to-day experience. Thank you for sharing!
2,0
17 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

Svantaggi

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

4
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Risposta di Paycom
1w
We operate with clear expectations across teams, and collaboration is essential to delivering strong results. As the business evolves, decisions are made with purpose, and our structure supports teams in managing workloads and staying aligned. Connect with your leader to discuss your feedback further.
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