Vantaggi
The people who work here are great for the most part. I have a great manager, but a few of the other managers can be quite difficult to deal with and put their own quotas above their employees. The benefits are great, but vacation days are pretty worthless if you don't feel like you can use them due to the workload you come back to. The atmosphere from a work culture point of view is great, but the team leads and managers are overworked and they can make you feel like you can't ask questions.
Svantaggi
If you've worked in a call center atmosphere before then you know what to expect. You're pretty much chained to your desk because of the phone queue software monitoring your every move. You can move up very quickly within the company, but be ready to make this your life if you want to do so. They really need to work on providing constant help in the help chats that the Account Managers use because the team leads or managers who are helping are constantly taken away for some client escalation and you're left hanging there with a client on the phone who needs an answer.