A living nightmare - Recensione dipendente - Client Solutions Manager presso Pebl

1,0
1 dic 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work remote, nice team members in all departments (just not the folks in the disconnected multiple levels of middle management and executive leadership).

Svantaggi

Too many to list, but the biggest one was being required to make commitments to clients that you knew your other departments could not keep. Eventually the Client Account Managers and Client Solutions Managers become punching bags for clients to unload on since the rest of the organization is so incompetent across the board. I heard multiple times from clients that my rapport and reputation built over many years dropped significantly when my previous company was acquired by Velocity Global. Countless errors in service by regional country teams, countless invoicing errors, and the CSMs/CAMs have no control over the business processes that they are expected to take accountability for. True, that happens in every organization and is part of the job, but this is infinitely worse here than any other organization I've been apart of. Also, you'll notice that all of the negative reviews for the company pour in consistently while most of the 5 star reviews all seem to arrive in clusters. I wonder why that could be? I'm sure it isn't to boost up their 1 star average up a couple points.

Esplora altre recensioni su Pebl

5,0
4 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The company has been through a lot, and some of the older feedback seems tied to past chapters of the business. Right now, there is a clear push to move forward, especially in sales. The focus is on outbound, clearer territories, stronger partnerships, and getting the Pebl brand into the market after the rebrand. The EOR space is very competitive, but it is also a strong market to be in. Pebl has a good product, a strong reputation in the category, and a real opportunity to keep growing. The company is also putting meaningful energy behind technology and AI, which matters in an industry where a lot of providers can start to sound the same. This is a good environment for people who are self-starters. If you like having everything fully mapped out for you, it may be frustrating. But if you are comfortable with some ambiguity and want to have a hand in shaping how things get done, there is a lot of room to make an impact.

Svantaggi

Some processes are still being figured out, and priorities can shift. That can make things feel messy at times. There can also be too many opinions in the room, which occasionally creates a lack of focus. The company has good ideas, but not every idea needs to become a priority. This is also not a clock-in, clock-out environment. The pace is fast, expectations are high, and people need to be comfortable with change. That is not a negative for everyone, but it is worth knowing before joining.

1,0
1 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Teams are incredibly dedicated, collaborative, and always willing to support one another through challenging transitions. - Strong focus on actively listening to and advocating for customers' needs at the team level.

Svantaggi

- Executive leadership frequently dismisses employee concerns during all-hands calls and relies on empty promises to manage morale. - The company has gone through multiple rounds of layoffs with zero internal communication or accountability. Employees often only discover colleagues have been let go when they suddenly disappear from communication channels. - Following major organizational shifts, leadership failed to re-align priorities. This created an environment devoid of unified goals, leading to silos and internal division. - Despite the chaotic environment, the frontline employees work incredibly hard but receive little to no recognition or support from upper management.

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