Toxic environment - Recensione dipendente - Bilingual Customer Service Representative presso Percepta

1,0
10 feb 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Promoting internally, hybrid work environments

Svantaggi

Horrible Company Culture: Working at Percepta has been a nightmare. I received just one point for missing work due to my child's severe illness, even though I provided a valid reason and had to rush to urgent care. There's no consideration for employees' personal emergencies or well-being. Threatening Atmosphere: During training, we were constantly threatened with termination for trivial reasons. Additionally, the fear of accruing points led some employees to come to work sick with Covid, risking the health of everyone. The policy of receiving an occurrence for missing one day or being late once, and being fired after three occurrences in 90 days, created a toxic environment of fear and uncertainty. You can even get a point if you have a hole in your pants! Overall, my experience with Percepta has been deeply disappointing, characterized by a lack of empathy and respect for employees' well-being. I am very happy to have quit the company and found a new job where I feel valued and appreciated.

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Risposta di Percepta
2y
At Percepta, we prioritize creating a supportive and respectful work environment. We understand the importance of accommodating personal emergencies and ensuring our policies are fair and considerate. Regarding training, we invest heavily in our employees' development and take training seriously. We strive to provide comprehensive and supportive training programs to set our employees up for success. We'll review your feedback about the training experience to ensure it aligns with our commitment to providing a positive onboarding process. Thank you for your insights and we wish you the best in your future endeavors.

Esplora altre recensioni su Percepta

5,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

On the ISD team we have a strong people-first team culture.

Svantaggi

I don't have any currently.

4,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Svantaggi

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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Risposta di Percepta
2w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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