Mostly good, but could use some changes - Recensione dipendente - Anonymous presso PerfectServe

4,0
13 lug 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The most diverse company I have ever worked for, which is appreciative. Love the American + Canadian holidays - it really helps provide a good work/life balance. My manager encourages us to take time off and understands family comes first. Most departments are easy to work with and share the goal of providing the best customer experience possible. Also love the remote environment.

Svantaggi

Daily stand-ups are a little much, but understandable given the remote work. A specific department is too difficult to work with, it's almost unbearable. Just to ask for a simple task is like asking for the Declaration of Independence to be altered. Along with that, not having the correct tools/access to do your job efficiently is a major pain, which is why you have to engage this department to do it for you. After that - it may or may not get done within the next three months and yet no one seems to care about how they drag their feet on everything - not even senior leadership. It seems they can get away with avoiding tasks under the mask of "process improvement" even when there is customer impact. Way too much "red tape" to get anything done. Priorities seem to shift suddenly (typically when the aforementioned department throws a wrench in the plan). However, it's understandable when the customer doesn't come to the table ready to get moving with implementation- that cannot be avoided.

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Risposta di PerfectServe
2y
Thank you for this feedback. We take all of the feedback we get from Glassdoor and other internal and external venues/platforms very seriously. We agree that the daily huddles can be a lot, but we believe they are a worthwhile tradeoff to stay connected as we continue to work remotely during a time when many tech companies are forcing their employees back into the office. We've heard loud and clear from our employees that people would prefer a few additional meetings each week over a commute to a physical office. Regarding the feedback about working with the difficult department, if you haven't already done this, please consider communicating it to your leader and/or our chief operating officer - Jeff Brown. We look forward to working to convert you to a 5/5! -PerfectServe PeopleOps Team

Esplora altre recensioni su PerfectServe

5,0
16 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The mission is real — we're not just selling software, we're improving outcomes for patients and the healthcare workers who care for them. My teammates are passionate, purpose-driven people who are here to make a difference, and that energy is contagious. The company equips you with the tools you need to actually do your job well rather than setting you up to struggle. Work-life balance is genuinely respected here, not just talked about, and when you perform, the company recognizes it — both financially and through real advancement opportunities. Promotions feel earned and attainable.

Svantaggi

Communication from management can be inconsistent at times, which occasionally creates confusion around priorities or direction. Additionally, not all hospital systems have the internal governance structures in place to fully implement and adopt the applications — this can make success feel out of your hands at times. That said, it's also an opportunity to become a trusted advisor and help clients build toward better outcomes.

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Risposta di PerfectServe
1w
This is an incredibly thoughtful review! Thanks so much for taking the time to write it, and thanks a million times over for your many contributions to the company and the customers we serve. Feedback duly noted about leadership communication—it's one of the areas we're always focused on, and it never hurts to find ways to be better.
5,0
15 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

PerfectServe has a positive team culture. The people here make a real difference in the day-to-day experience. The fully remote setup with flexible scheduling shows that leadership trusts employees to manage their time and deliver results. One of the standout perks is the access to Senior Leadership. It's rare to feel like your voice can actually reach the top... and here it does.

Svantaggi

The one trade-off of remote work is limited face-to-face connection with your team. It's not a dealbreaker because flexibility is worth it, but more opportunities for in-person collaboration (team offsites, occasional meetups) would go a long way in strengthening those relationships.

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Risposta di PerfectServe
2mo
Thank you so much for this review! Our marketing team is a tight-knit group, so you definitely know what good team culture looks like. And duly noted about the opportunities for in-person collaboration—it can be tough in a remote world but we're always looking for ways to make stuff like that happen.
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