Terrible, exploitative - Recensione dipendente - Executive Interviewer presso Perspective Research Services

Antiquated software and equipment. Typical British conditions (on a cold day wear you coat at a desk). The premises are a bombed out building. All of this would be bearable if they paid a competitive rate and employed competent management. As it is, the turnover is high (mainly high school kids and millenials). The staff are bullies bordering on psychopaths, making up for their own inadequacies. They could hold on to skilled staff, but in this environment, they won't retain anyone like that. Nor do they show any apparent interest in this. I can't speak for the board but the fact that this is the management they put in place is telling. I wouldn't trust their research as far as you could throw it as coercion and a 'hard-sell' are the order of the day. Have worked in most call centers in London and this ranks as one of the worst among a dodgy bunch.