- Being pushed to take 6 dogs right after academy when you're not ready, resulting in extreme overwhelm and burnout.
-Salon lead expecting all other groomers/bathers to do her work for her
Risposta di PetSmart
6mo
Thanks for sharing this. We’re glad you found support from some members of your team, and we’re sorry to hear about the workload and expectations you faced. We never want stylists—especially those newly out of the academy—to feel pushed beyond what’s safe or sustainable. Your feedback helps us reinforce better workload management and clearer expectations across salons. If you ever have concerns about animal care, our CareSmart line is available at 1-800-738-4693.
If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.
Svantaggi
Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.
Risposta di PetSmart
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.