Generally negative 5 year experience in the live animal department ("Pet Care") - Recensione dipendente - Pet Care Specialist presso PetSmart

2,0
15 feb 2013
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-The benefits for full-time hourly employees are quite good for retail. -If you enjoy animals, most all positions interact with them daily. -Both customers and employees tend to be animal lovers and animal lovers seem to be pleasant more often than not.

Svantaggi

-Inflation will outpace your 15 cent annual raises by two or even threefold. -Promotion to middle management will still leave you hovering over minimum wage. -The company is unwilling to pay in labor for the quality of care that they request for the live animals. This forces the most honest and hard-working employees in Pet Care to cut corners and lie by omission routinely. -By alerting any level of management about the physical impossibility of following all policies and procedures due to insufficient labor, you immediately become both a troublemaker and also an inefficient worker. "If 1200 other stores can do it, why can't you?" Answer: They don't, I've worked in and asked employees in other stores. -Far too many of the live animals (particularly the rodents) die of a wide range of afflictions. This appeared to be a result of puppy-mill breeding conditions, not the in store medical care which is actually commendable. Still, it was not infrequent for over half of the Syrian hamsters to succumb to wet-tail within a week of delivery.)

Esplora altre recensioni su PetSmart

5,0
3 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

good pay benefits PTO always approved

Svantaggi

sometimes pet health and care is overlooked

1,0
2 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Svantaggi

Employees are expected to be work-robots

avatar
Risposta di PetSmart
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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