Was great until recent org changes - Recensione dipendente - Dipendente anonimo presso Pie Insurance

2,0
20 ago 2024
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Being able to work remotely.

Svantaggi

Pie management decided to come up with the "bright idea" of combining the Customer Service, Billing and Audit Department which has made it much worse for the service agents that have to do the triple the work with the same amount of compensation and mediocre training. Audit and Billing have months of backlog and people are waiting on hold for hours due to management's bad decisions and lack of action. Insureds are starting to cancel policies and agents are writing elsewhere because Pie is just dropping the ball every time. Employees are starting to check out and look elsewhere because no one is going to put up with these conditions for long and they are going to be scrambling when service agents start the quit in the upcoming months. Management says they want our feedback but don't do anything about it. Pie is lucky that the Great Place to Work survey was submitted in May before most of these changes occurred. They will lose it in 2025 if they don't start making changes now.

Esplora altre recensioni su Pie Insurance

5,0
23 ott 2025
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Pie is mission-driven and focused on modernizing an outdated industry, giving employees the chance to build products that genuinely help small businesses. The organization embraces modern technology and design thinking, encouraging innovation, experimentation, and new ideas. Leadership is accessible and human, and the company invests in connection and community even in a remote environment.

Svantaggi

Because Pie is growing fast, change is constant—if you need rigid structure or slow, steady routines, it may feel overwhelming at times.

2
3,0
26 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I worked with many talented, thoughtful engineers who cared about building reliable systems and supporting each other. The remote environment was generally workable, and there were meaningful technical problems to solve across backend services, APIs, data quality, production support, and customer-facing workflows. I also appreciated opportunities to take ownership, mentor teammates, and work on systems that had real operational impact.

Svantaggi

Priorities and organizational direction could shift quickly, which sometimes made it harder to plan long-term technical work or understand how career growth would be evaluated. Communication around larger company changes could have been clearer and more timely. Career progression, role expectations, and decision-making sometimes felt uneven across teams.

1
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