toxic environment - Recensione dipendente - Dipendente anonimo presso Pike13

1,0
1 apr 2016
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Location is good. Casual dress code. There used to be a lot of cool people to work with. A few are still here but most quit out of frustration or got fired without a performance plan or training.

Svantaggi

Upper management is incompetent. The positive reviews before this were obviously written by management. The product looks good, but is difficult for most clients to set up when they buy it. If you're a client, have fun getting any type of support. Self service model lol. Upper management team hires new managers that don't know how the product works and immediately gives them full reign to make decisions that screw over clients and internal employees. CEO is smart, but lacks the communication and leadership skills to unite different departments and create any type of vision employees will get behind. Radical transparency is preached, however difficult conversations and topics are avoided in meetings. There is no training, and then people get fired for underperformance.

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Risposta di Pike13
10y
Thank you for your feedback. I would urge you to talk with your direct manager about your concerns. If you're uncomfortable with that, please seek out someone on our senior management team, or talk with a member of our HR team. Our senior leadership works hard to create a company where people are valued and feel empowered to learn and grow. One’s character is as important as one’s abilities, expertise and experience, and in practice, even more so. We do not apologize for applying high standards in our products, services, processes and people. Our customers deserve our discipline in this regard and our new programs on redesigning the company to improve our customer experience and having a Director level staff as champion of the charge is a testament to that. We will maintain our focus. Please know that at Front Desk, problems are normal and desirable. We treat them as a natural result of continuous change. We recognize that change and the startup environment are not comfortable nor desirable for all people. We have improved dramatically in the prior months in our selecting and retaining those who share in our values and journey. As we lead our business forward, our focus is to constantly accelerate our ability to recognize and resolve problems and work together as a team to quickly tackle any and all situations, or decide not to. This mindset is driven by our values and people, especially our CEO and senior leadership, and is the nexus of our competitive advantage. Thank you for your feedback, and for your service with Front Desk.

Esplora altre recensioni su Pike13

5,0
1 nov 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great leadership, company culture and benefits

Svantaggi

working remotely can be challenging at times.

5,0
26 feb 2016
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

This is the first place I've worked where I'm happy to show up every day. There is no corporate BS and everyone gets along as if we've known each other for years. While we are encouraged to work hard, there is still a great work-life balance. If something comes up and you need to work from home, no problem. We're all issued laptops so we have the freedom to work wherever we want. But why wouldn't I want to come to the office daily? My friends are here, we get snacks, dogs visit us regularly, and the company has a monthly stipend to cover parking expenses. Capitol Hill can be a pain when it comes to finding cheap or free parking (without getting a ticket), and this is very helpful. The new leadership has a plan to make the company successful, inside and out. They've spent several months identifying our "gaps" and now proactively work to fill them. They are also making sure we are working efficiently with the right goals in mind. I'm excited to see where 2016 takes us!

Svantaggi

Admittedly, there has been a high turnover rate through the last 6 months. Looking back, many of the employees who left weren't very engaged and had different career paths in mind. This startup is going through a big growth stage, and I don't know any other company that hasn't been through a tough time like this without losing talent. Luckily, we have a plan to hire and retain the right people in the right roles as we grow over the next few years.

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