It was an OK experience; nothing to pursue long-term with the current management. - Recensione dipendente - Dipendente anonimo presso Pilot Flying J

3,0
6 feb 2015
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The Wendy's side has a competitive wage and is constant moving, the vast majority of the crew is great to work with and many of the managers are a pleasure to work with.

Svantaggi

It can be stressful dealing with truckers and customers. The crew is either great or intolerable. The higher managers will promise you the world, and return very little.

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5,0
5 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Amazing co-workers and leadership in the company.

Svantaggi

Nothing really. I have had a great time at Pilot.

2,0
12 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Svantaggi

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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