Poor leadership and product issues - Recensione dipendente - Customer Sucess presso PlexTrac

1,0
24 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote work is a benefit, but without the expected flexibility, it can feel more like being tethered to your laptop.

Svantaggi

The product is poorly built. The underlying technologies have been changed multiple times, leaving a product that is using two databases to store information, plus other caching technologies. There is management, but no leadership. There is no trust between management and employees. Direction of the company is contstantly changing. Focus is on new features rather than on fixing the bugs in the product. There has been a large churn of long term staff, which for a small company is very worrying. For a "Security Product", a lot of customers want an on premise setup, not cloud install; customer on premise expectations are never set at sale time and it makes post sales work dificult. On premise setup is complex and flawed. There is no drive to resolve this. CEO is completely unengaged with the staff. Permits the COO to run (read micro manage) everything. There is no acknowledgement when work is handled well, only criticism (and usually very publicly in slack) of poor work. There is no culture and no real plans to make one. There are no values that you can apire to. If there is a mission statement, it's not public.

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5,0
27 dic 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The team is full of people that are capable of doing their jobs without micromanaging

Svantaggi

Small team that could use a couple more sets of hands

2,0
5 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Nothing. A lot of employees keep leaving the company because there’s just no reason to keep working under such horrible leadership!

Svantaggi

Just like what other reviews are saying, the leadership is incredibly incompetent and makes terrible decisions all the time that are solely driven by greed and pure ego, but they never learn from their mistakes because of their lack of accountability!

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