Vantaggi
I love working from home.
Svantaggi
Our onboarding process is a joke! We can sell the best deal in sales, and they will cancel 2 days later because our onboarding process sucks. Hey customer, if you sign today, we will get you up and running quickly. Oh wait, we will send you a whole bunch of emails first so you can try and figure out how to setup your account yourself. Once you figure that out, go ahead and try to figure out how to use it and start sending messages to your customers. Oh you have questions, sorry we can't call you or talk to you about it until your team training 7 days day from now. You need help now? Yea sorry that's not how our process works. Yes I'm your CS rep but I am not allowed to help you until 30 days from now when the onboarding team is done with you. Oh you wanna cancel? Ok hold on, let me go ask my manager Sean if I can break protocol and give you call. Best part sales still get the clawback even if it's totally out of their control why the customer cancelled. I can go on and on about how crappy things are internally. But hey just dial some more and smile. The harder you work, the luckier you get.