Great company to work at - Recensione dipendente - Sales Development Representative (SDR) presso Portnox Security

Great team, high performers are taken care of, autonomy / not a lot of red tape, great work-life balance.

Typical high-growth startup issues , you wear a lot of hats, and you have to be a self-starter to succeed. You will not get much hand holding.

Fully remote role with good flexibility. Cybersecurity-focused environment with exposure to enterprise-level support scenarios. Opportunity to work across global teams and gain experience in a SaaS/MSP-style support model.

Large churn of staff from support to management Significant instability in leadership, with multiple management changes in a short period, resulting in inconsistent direction and expectations. Technical knowledge ownership is heavily centralized in engineering, while support is expected to function as the primary knowledge aggregator without consistent or complete documentation support. Internal knowledge base is inconsistent and sometimes outdated, requiring engineers to rely heavily on informal channels for accurate information. Limited accessibility to development teams during critical troubleshooting scenarios, which can slow resolution times. Training structure is minimal or not formally established, leaving onboarding and skill development largely self-directed. Cross-team communication can be fragmented, with limited transparency or responsiveness between certain global teams. Some support discussions and meetings tend to focus heavily on performance gaps without clear, actionable examples or balanced feedback. Team collaboration and structured knowledge-sharing practices are limited, making it harder to build consistent technical depth across the support organization.