- Turnover is insanely high, a lot don’t even pass probation because of how stressful it is.
- Team leaders mostly want to help but are under so much pressure from above that it’s a constant battering about why you’re not hitting targets.
- if you don’t hit targets three months in a row you’re threatened with a PIP, which is demoralising for people who have never ever been in a situation like that before
- SLT don’t seem to realise that by constantly hammering us into the ground they’re increasing our stress levels, making us feel like we’re not safe in our jobs, reducing morale, which is all causing more and more people to miss targets, it’s a catch 22 that’s literally making people ill.
- Systems are so slow, between the internal system, payment system and phone system, I think I can count on one hand the number of days in the last six months that our calls per hour and emails per hour haven’t been affected due to systems being slow or just not working at all.
- There is no leniency for system issues. We are told “I know the issues aren’t helping but you need to keep trying harder”.
- in our last town hall we were told that there are system improvements on the way, but not what they are, or even any acknowledgment that there have been issues affecting our roles.
Etc…
