It's like working in a call center that you cannot leave....ever - Recensione dipendente - Short Term Disability Case Manager presso Principal Financial Group

2,0
30 set 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Management strives for a positive work culture; Training and management team are very supportive and kind; Flexible schedules; Ability to work remotely.

Svantaggi

You cannot manage your caseload without doing overtime; It's difficult to take a day off due to what will be waiting for you; Workload makes you feel like you work in a call center with added responsibilities. It is generally a very overwhelming job. Many of your customers will be disgruntled due to not understanding their policy (IE: waiting periods, benefit amounts, the need for reviews). At times, you are encouraged to "find" a pre-existing condition to prevent paying a customer even if not warranted.

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5,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

good FTO policy good opportunity for career development flexible work arrangements

Svantaggi

health insurance sucks - United annual reviews- everything's made up and the points don't matter more and more pressure to be in-office despite team members being remote

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Risposta di Principal Financial Group
6d
Thank you for taking the time to provide this feedback. Your input is valuable as we work to improve as an employer.
2,0
4 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent work life balance and benefits. Principal offers a pension which is unheard of in today’s age.

Svantaggi

Pay is below average and Principal does not offer inflation raises. Once you hit the midpoint of your salary, you will get a 0% raise until you’re promoted, which will take multiple years regardless of performance. Performance reviews are vague and often used against employees to avoid promotions. At least in my department, I’ve yet to see any of the remote workers be promoted. This is starting to affect attrition and we’re already starting to see people leaving. It’s well known at this point that the best way to get promoted is to leave Principal and get rehired, which even leadership has stated publicly. This is a huge frustration and blow to morale, as it starts to feel like employees need to compete against their co-workers for raises.

1
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Risposta di Principal Financial Group
2w
We appreciate you sharing your feedback. As a leader in retirement solutions and employee benefits, we strive to provide our employees with a competitive benefits package. Our global pay philosophy is guided by market-driven principles. and we leverage third-party market data to ensure our base salary and incentives remain appropriately competitive.
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