Vantaggi
The management was very nice and there was a huge support system of teammates that will help you with questions or if you need to vent. The work benefits were amazing - as can be expected when working for an insurance company. Working remotely was a huge benefit.
Svantaggi
It was hard to not take the negative words said to you by disgruntled customers to heart. This job was not made for empathetic people, because approving Rude Ron for a broken finger felt wrong when you had to turn around and deny Nice Nancy for her stage 4 cancer claim because of some policy limitation. My mental health plummeted, and I wish the interview process was more transparent about the emotional toll this job takes on you. Towards the end, I found myself crying every day before, during, and after work. I would wake up nauseous because I dreaded work. It’s basically customer service, but the claimants know your name. The turn over rate is very high because this job is so taxing on your mental health.
