There isnt any pro about procollect - Recensione dipendente - Collector presso ProCollect

2,0
7 mar 2020
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

It's a job. You work you get paid. The schedule is a true 8 hr shift lunch included. Some of the staff makes coming there worth it

Svantaggi

3 day training then into the fire. Close quarters you cant here yourself think, let alone remember the scripting. No customer service at all even after paying. Owner/vp has the ability to move loans and gives those that pay to the ones he like. Have to handle almost 200 calls daily while skip tracing taking everyone's calls and dialer calls and trying to call out too. Managers come and go as they please and aren't in the office for more than 4 to 5 hrs on any given day. No one open for questions after training because everyone even the voice takes calls

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5,0
14 set 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great benefits. Good schedules. Great Management with a hands-off attitude. Very competitive wages alongside thorough training on procedures and policies. Management is always very approachable.

Svantaggi

Strict attendance. The work can be repetitive, but this is largely more a consequence of collections, rather than the specific business itself.

1,0
22 lug 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good coworkers. Bonuses are good if you get them.

Svantaggi

Weirdly strict dress code. No jeans. I got written up for wearing tennis shoes, but the owner walks around in flip flops, shorts, and ratty tank tops. Crazy strict on time. If you clock in 1 minute late, it’s a write-up. The floor goal is really high, and the owner does anything he can think of to get out of paying the bonus for reaching it. If someone quits or gets fired, the money they’ve collected doesn’t count towards the goal, even though the owner still gets those profits. Bonuses are paid out from the previous month on the 15th, but if you quit or are fired before that, you forfeit your bonus. And if you quit, they only pay you $7.25/hr for your last paycheck. Shady, shady business practices. And the employee development specialist is weird. He gets some sick pleasure out of writing people up. Treatment is also not the same for everyone. HR and Data Entry get free food and leave early and show up late, but the collectors get micromanaged and never get the extra perks, even though we’re the ones making all the money for the company.

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