Treated poorly by management... - Recensione dipendente - Customer Service Representative presso Progressive Insurance

3,0
27 nov 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent pay, stable hours = steady paycheck, on-site gym and doctor's office. Paid training. Trainers are very knowledgeable and tell you like it is.

Svantaggi

Training consisted of six weeks and then you're thrown into on-the-phone training. Far too many state regulations and restrictions to learn (as a CSR), and some (not all) coaches treat you poorly if you ask a question or accuse you of tampering when you computer won't turn on. High level of stress for a basic position. Very little work life balance as you are constantly dreading going in.

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5,0
30 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Strong Leadership Consistent Strategy People Oriented Culture

Svantaggi

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2,0
4 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Svantaggi

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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