Vantaggi
Casual environment, very little is expected of you, no pressure, and if you don't let people get to you then you won't be bringing any negativity home with you.
Svantaggi
Supervisors become unaware of the job expectations as they are not required to take calls -- I have been given misinformation and then later scolded for it. Additionally, I took this job in the call center because I couldn't seem to get an interview anywhere else within the company. The gentleman who interviewed me told me I wouldn't be there long as my qualifications would lead to internal promotions within the year - wrong. My supervisor refuses to advise me on moving up, stating that I am not meeting the expectations of the job I currently have. Just because I cannot meet specific metrics in this job does not mean I wouldn't excel at other positions within the company. Heres the thing though: I am trying. I do everything I've been coached, I make an effort in every call, and there's really no criticism you can give if I AM TRYING. and my metrics are still bad. I don't even know how to reach out to about moving up, and I am getting frustrated and discouraged.