Customer Service Representative - Recensione dipendente - Call Center Customer Service Representative presso Progressive Insurance

3,0
19 lug 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The things I liked most about working at Progressive were set schedule, benefits, work from home option, experience, decent pay, training.

Svantaggi

Some things that I did not like about working at Progressive were being micro-managed, not being able to help customers as much as I would of liked to, and being let go after 6+ years without a clear explanation.

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5,0
7 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great support, great pay and lots of opportunities to grow your career.

Svantaggi

No cons in my opinion

2,0
4 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Svantaggi

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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