Would’ve been 5 star, but.... - Recensione dipendente - Customer Service Representative presso Progressive Insurance

1,0
14 giu 2018
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Pay is decent. They offer some pretty cool schedule flexibility options. The training is paid and actually useful. You will meet some really cool people working the

Svantaggi

Unsafe work environment. The open door and non-retaliation policies are pure fiction. Every single person I met there was very kind until we got a new supervisor. He was very abusive and multiple people quit or demanded transfers. I was subject to near constant bullying by this individual and whenI went to HR, the kindness from the rest of the management staff ceased. They began refusing to pay me for hours worked, would hold team meetings without informing me, even got caught outright falsifying details about my calls.....TWICE! If you’re physically or otherwise threatened by a superior, only report it if you are fine with being harassed by the rest of the management staff. Also, it smelled bad and there are wasps swarming every outside corridor.

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5,0
30 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Strong Leadership Consistent Strategy People Oriented Culture

Svantaggi

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

4,0
1 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Pay is alright for starting out, especially compared to some places. Benefits are decent. Management is generally supportive. If you don't mind sales and taking calls literally your entire working shift, then this could be a great fit.

Svantaggi

If you don't want to be on the phones back-to-back all day your options are extremely limited, and getting smaller as time goes on and A.I. allows them to close departments like mine and others.

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