Flexible - Recensione dipendente - Senior Customer Service Representative presso Progressive Insurance

5,0
29 ago 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Being able to work remote is the best part of this job. Progressive also offers so many different options with your schedule. For example I have my set schedule but if you have PTO available you can put a request in the same day to get off as long as the hours are available. They also have temporary schedules where you can work a different schedule for one specific week. They are very flexible and accommodating if you need to take time off or switch your schedule around.

Svantaggi

Mental fatigue from talking all day long

Esplora altre recensioni su Progressive Insurance

5,0
30 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Strong Leadership Consistent Strategy People Oriented Culture

Svantaggi

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

5,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Svantaggi

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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