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      QVC

      Parte di QVC Group

      Azienda coinvolta

      Recensioni su QVC

      Unrealistic expectations - Recensione dipendente - Customer Service Representative presso QVC

      3,0
      6 gen 2026
      Customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Coworkers are usually pretty chill and no issues with supervisors.

      Svantaggi

      upsell requirement when the upsells are ridiculous or leftover inventory is unfair for customer service. The majority of the orders for CSR are going to be corrections. Who wants to buy something else when we messed up the order the first time.

      Esplora altre recensioni su QVC

      5,0
      21 giu 2026
      Order service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Flexibility to work from home.

      Svantaggi

      High call volume. Can't even sip water before the next call is coming through

      1,0
      20 giu 2026
      Customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Only pros - wfh and you get a nice discount

      Svantaggi

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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