Good start - Recensione dipendente - IT Service Desk Associate presso QVC

3,0
15 feb 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good as a start for the IT world. You can learn a lot in a short period of time

Svantaggi

Depends who's your manager it might be the worst company experience. When I was working, workflow, management, and organizational stuff was a disaster. Also, the salary wasn't great even after over one year of work there

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5,0
21 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexibility to work from home.

Svantaggi

High call volume. Can't even sip water before the next call is coming through

1,0
20 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Only pros - wfh and you get a nice discount

Svantaggi

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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