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      QVC

      Parte di QVC Group

      Azienda coinvolta

      Recensioni su QVC

      Mixed bag - Recensione dipendente - Customer Service Representative presso QVC

      3,0
      27 mar 2022
      Customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Work from home. Great when your Supervisor or Mentor answers your chat question. Good, when people are kind on the phone. Good when all the software does it's job.

      Svantaggi

      Lots of software issues. No way to ask a question except on chat. That’s hard when they don’t answer quickly or ever. AHT average handle time. This is the downfall of Customer Service in my opinion. Your times for every call, must average 245 seconds. So, too hard to take care of the customers. Some require 15-20 minutes to do them correctly. Always pushed.

      Esplora altre recensioni su QVC

      5,0
      21 giu 2026
      Order service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Flexibility to work from home.

      Svantaggi

      High call volume. Can't even sip water before the next call is coming through

      1,0
      20 giu 2026
      Customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Only pros - wfh and you get a nice discount

      Svantaggi

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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