Alright Job - Recensione dipendente - Customer Service Specialist presso QVC

2,0
3 mag 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

You get paid for the work

Svantaggi

Overworked and underpaid Customer are extremely entitled and though Qvc has policy and procedures put in place we don't have to follow to make the customer feel more entitled No sick leave; receive points if you have to take unplanned time off due to being sick and those points add up to being terminated

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5,0
21 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexibility to work from home.

Svantaggi

High call volume. Can't even sip water before the next call is coming through

1,0
20 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Only pros - wfh and you get a nice discount

Svantaggi

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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