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      QVC

      Parte di QVC Group

      Azienda coinvolta

      Recensioni su QVC

      Difficult - Recensione dipendente - Customer Service Representative presso QVC

      3,0
      29 lug 2024
      Customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great team members. Customers usually pleasant to interact with here. Time off without distractions pay is frequently available.

      Svantaggi

      All about extra sales and then more sales in addition to that now. Won’t increase call minute time, but adding on credit card application offers, extra items to offer each call. Could handle a difficult customer, reinstate her sale, and still get penalized for an extra minute.

      Esplora altre recensioni su QVC

      5,0
      21 giu 2026
      Order service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Flexibility to work from home.

      Svantaggi

      High call volume. Can't even sip water before the next call is coming through

      1,0
      20 giu 2026
      Customer service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Only pros - wfh and you get a nice discount

      Svantaggi

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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