All about numbers instead of quality - Recensione dipendente - Customer Service Representative presso Quest Diagnostics

1,0
19 set 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent pay. Good benefits. Free labs once a year.

Svantaggi

I was told I over serviced customers because my average call time was too long. Huge expectations for the wages. Busy with back to back calls. No breaks at all between calls. You are expected to document and submit all forms and procedures before caller hangs up. Not easy keeping a busy doctors office staff on the line.

Esplora altre recensioni su Quest Diagnostics

5,0
22 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Quest has a good work environment

Svantaggi

There are no Cons so far

1,0
2 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Company car, not much else

Svantaggi

Sales Directors are the bottom of the barrel High expectations and the numbers/data suck No cell phone allowance Goals constantly increase and change The best part, Senior Leadership is weak, they can say anything they want and get away with it Who knew a Director could use curse words and make jokes about k!!ling someone that is a Vice President of one of the largest insurance companies in the state and just move on in her job Hard to believe that level of toxicity is tolerated Comments about LGBTQ from the health plan just go ignored Insanity at its finest

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