Vantaggi
Incredible team comradery, great "best in class" business product, great to serve the needs of students, half-way decent tech stack and one of the cleanest JS code bases I've seen. If the cons of Questar were not so many and so imposing, I'd want to work at Questar forever.
Svantaggi
Inability to "talk people down" from needless worry, inability to grasp priorities with edge case over major feature release. These become mis-labeled as "inability to plan", which is not true; Questar has some excellent planners, but the plan is circumvented by panic. That panic means that over in dev-land, you get pulled off of the work that has been carefully planned, to engage in evening and weekend heroics over and over and over. The turnover has been severe, so there are fewer and ever fewer people in dev who have deep product knowledge. This creates issues which in turn fuels the cycle of panic that defines the company. Any management ideology that strives for sanity and restraint is eventually dismantled because it is obstructionist to the panic. Edge case defects, so inevitable in web-based solutions, are killing us because we do not have the capacity to leave off our planned work to address these, but we do to a fault. You might say it's a tail wagging the dog scenario.