Self-Service at its worst - Recensione dipendente - Dipendente anonimo presso R1 RCM

Everything is self-serve. Need help with updating someone - read the article or figure it out yourself. Didn’t get paid - probably your own fault for not reading an article or you can figure out what happened for yourself. Your manager is abusive - there’s an article on how to report it but they expect you to handle it yourself. There is a large team of customer care specialists for employees but they are encouraged to send the article that best makes sense for the issue and then close the ticket.